Telephone interviews are commonly used as a preliminary screening for sales-related jobs, especially in telesales
(where verbal communication skills are vitally important) and also used as a way to minimise the expenses involved in interviewing out-of-town candidates. Today, however telephone interviews are increasingly used by employers and recruiters for all kinds of jobs as a way of managing (or reducing) the huge number of applications per job, and minimizing the expenditure of staff time in processing them.
Many people view the telephone interview as not being a ‘real’ interview and therefore, perhaps do not put the time and effort into preparing for the interview as they would do for a face-to-face interview. However, one thing to remember is that both employers and recruiters see the telephone interview as an important part of the recruitment process, and if you do not impress them sufficiently during the telephone interview, chances are that you will not be invited to continue to the face-to-face interview.
Here are some tips to help you prepare effectively for a forthcoming telephone interview, along with examples of the type of questions you might be asked.
training and development;
Situation briefly describe the where/when/who;
Task outline the task or objective (what you hoped to achieve);
Action describe what you did focus on your role and your input;
Result what the outcome was and what skills you developed
Develop a range of examples of numerous competencies, using the above format;
Popular questions for a telephone interview for Student/graduate level positions:
Popular questions for jobs at all levels:
Some telephone interviews include tests, and the interviewer may read out a series of statements and you will be asked to say if you agree or disagree. Sometimes this can be done by pressing the telephone keys. These are more likely to be personality-type questions than reasoning tests, e.g. you may be asked to rate the extent to which you felt the following activities reflect your personal style, from 1 (not at all) to 5 (a Lot).
Sometimes you may be asked a question that may have been designed to antagonise you. Questions such as this are designed to test your emotional intelligence, i.e. will you just react or provide a calm and insightful response?
As for smiling, I’m absolutely convinced that this really does make a difference to any telephone conversation as it alters the tone of your voice and makes you sound confident and upbeat;
‘I’m really keen to manage my own project during the year. Is this a possibility?’
‘I’m keen on developing my customer service skills will there be training opportunities to do so?’
‘During my research I read that the company is developing a new product/ entering a new market/ working with a key client will I be involved in this at all?’
If you have a forthcoming telephone interview I’d like to wish you the best of luck and let me know how you got on by leaving a comment below.
Craig is the founder of LifeGuider, he is dedicated to improving not only himself but also others in being more physically fit and mentally capable of handling life’s challenges. He is not your regular life coach, no fancy clothes or fast cars, just a regular “Ole Joe” who has experienced the ups and downs of life like everyone else.
Are you setting goals or resolutions you would like to achieve? It takes a keen…